Return and Refund policy
Each of our products is hand made and unique. We want you to be happy with your product.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, please contact us at firstname.lastname@example.org.
Please note that returns will need to be sent to the following address: Stashe LLC, 300 Somerset street, apt 401, Harrison, NJ, 07029, USA
If your return is accepted, we’ll send you an email confirmation of acceptance, as well as instructions on how and where to send your package. Please note that you will be responsible for return shipping costs. Items sent back to us without first requesting a return will not be accepted.
We recommend that you use trackable return services. Stashe won't be responsible for lost returns.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like sales items. Please get in touch if you have questions or concerns about your specific item.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you via your email once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at firstname.lastname@example.org.